Refund policy

Return and Refund Policy

General Policy We do not accept returns or process refunds for change-of-mind purchases or unwanted items. All sales are final.

Damages and Defective Items We stand by the quality of our products. Please inspect your order upon reception and contact us immediately at shopifyshop615@gmail.com if the item is defective, damaged, or if you received the wrong item. If an item is found to be defective or damaged, we will process a full refund to your original payment method.

Exceptions / Non-Returnable Items Certain types of items cannot be returned under any circumstances, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refund Process (Defective Items Only) If your request for a refund due to a defect or damage is approved, we will notify you and process the refund automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at shopifyshop615@gmail.com.